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	<title>Get More...With Les!</title>
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	<link>http://leslent.com</link>
	<description>Articles, insights and elaborations on sales, sales leadership and customer service.</description>
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		<title>Get More...With Les!</title>
		<link>http://leslent.com</link>
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		<title>3 Worst Habits of Sales Managers</title>
		<link>http://leslent.com/2011/11/30/3-worst-habits-of-sales-managers/</link>
		<comments>http://leslent.com/2011/11/30/3-worst-habits-of-sales-managers/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 17:05:13 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[Sales, Sales Management]]></category>

		<guid isPermaLink="false">http://leslent.com/?p=367</guid>
		<description><![CDATA[Leading a team of people to produce at a high level is no easy task. Sales Managers receive little to no training. Usually promoted from within (typically top producers) they are tapped to lead the tribe. “Just show ‘em how you did it”. This is a response I’ve heard too many times to count from senior management when asked about management training. <a href="http://leslent.com/2011/11/30/3-worst-habits-of-sales-managers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=367&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Between Passive &amp; Aggressive</title>
		<link>http://leslent.com/2011/08/29/between-passive-aggressive/</link>
		<comments>http://leslent.com/2011/08/29/between-passive-aggressive/#comments</comments>
		<pubDate>Mon, 29 Aug 2011 13:40:16 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
				<category><![CDATA[Sales, Sales Management]]></category>
		<category><![CDATA[closing]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://leslent.com/?p=361</guid>
		<description><![CDATA[Too many deals don't get done because when it's time to ask for the business it gets done too passively or worse too aggressively. In between the two lives Assertive.  <a href="http://leslent.com/2011/08/29/between-passive-aggressive/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=361&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>LinkedIn or LeftOut</title>
		<link>http://leslent.com/2011/06/01/linkedin-or-leftout/</link>
		<comments>http://leslent.com/2011/06/01/linkedin-or-leftout/#comments</comments>
		<pubDate>Wed, 01 Jun 2011 15:41:23 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
				<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Sales, Sales Management]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://leslent.com/?p=352</guid>
		<description><![CDATA[LinkedIn celebrated two milestones this past month. First it turned 8 years old, and second it went public—in a big way!

For today’s sales professional LinkedIn has become a must do! What other website lets you network, generate leads, pre-call plan and build your personal brand all at one time? Jeb Blount summed it up best in his book People Buy You “LinkedIn is the most important networking tool in history”. 
 <a href="http://leslent.com/2011/06/01/linkedin-or-leftout/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=352&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Nobody Likes a Quitter &#8211; Not Even Your Prospects</title>
		<link>http://leslent.com/2011/05/04/nobody-like-a-quitter-not-even-your-prospects/</link>
		<comments>http://leslent.com/2011/05/04/nobody-like-a-quitter-not-even-your-prospects/#comments</comments>
		<pubDate>Wed, 04 May 2011 20:28:18 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
				<category><![CDATA[Sales, Sales Management]]></category>
		<category><![CDATA[cold calls]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://leslent.com/?p=341</guid>
		<description><![CDATA[There are some interesting statistics out there about the number of calls a sales person will make on a prospect before throwing in the towel. These stat’s have been quoted by a number of reliable sources. &#62;48% of sales people &#8230; <a href="http://leslent.com/2011/05/04/nobody-like-a-quitter-not-even-your-prospects/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=341&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>3 Reasons Why Thank You Notes Work</title>
		<link>http://leslent.com/2011/04/04/3-reasons-why-thank-you-notes-work/</link>
		<comments>http://leslent.com/2011/04/04/3-reasons-why-thank-you-notes-work/#comments</comments>
		<pubDate>Mon, 04 Apr 2011 18:33:12 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
		
		<guid isPermaLink="false">http://leslent.com/?p=337</guid>
		<description><![CDATA[I&#8217;ve recently been reminded, several times, just how important hand written thank you notes can be in the business world. When I work with sales professionals as a coach,  or when I meet someone new and start to build a &#8230; <a href="http://leslent.com/2011/04/04/3-reasons-why-thank-you-notes-work/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=337&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Susan G. Komen Race for the Cure</title>
		<link>http://leslent.com/2011/03/09/susan-g-komen-race-for-the-cure/</link>
		<comments>http://leslent.com/2011/03/09/susan-g-komen-race-for-the-cure/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 16:19:26 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
		
		<guid isPermaLink="false">http://leslent.com/?p=324</guid>
		<description><![CDATA[Sales Coach International has a team! We (my family and business partner&#8217;s family) are running in this years Susan G. Komen Race for Cure in Sacramento. You can help by donating here. And you don&#8217;t even have to run!<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=324&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>So&#8230;What Are You Going to DO About It?</title>
		<link>http://leslent.com/2011/01/18/so-what-are-you-going-to-do-about-it/</link>
		<comments>http://leslent.com/2011/01/18/so-what-are-you-going-to-do-about-it/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 19:37:31 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
		
		<guid isPermaLink="false">http://leslent.com/?p=285</guid>
		<description><![CDATA[A few weeks ago I wrote a very short post entitled  &#8220;3 Things  Effect Your Growth&#8221;. Pretty straight forward: Who you meet, what you learn and the action you take. So&#8230; who did you meet this year? Who I met: &#8230; <a href="http://leslent.com/2011/01/18/so-what-are-you-going-to-do-about-it/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=285&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<item>
		<title>You Go First</title>
		<link>http://leslent.com/2010/12/27/you-go-first/</link>
		<comments>http://leslent.com/2010/12/27/you-go-first/#comments</comments>
		<pubDate>Mon, 27 Dec 2010 21:19:35 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
		
		<guid isPermaLink="false">http://leslent.com/?p=282</guid>
		<description><![CDATA[Want more referrals from your clients? You go first. Think of your clients, customers and contacts. Can you refer someone in your data base to another someone in your data base? Looking for more recommendations of your work on the &#8230; <a href="http://leslent.com/2010/12/27/you-go-first/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=282&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Take the &#8220;Cuss&#8221; out of Customer Service</title>
		<link>http://leslent.com/2010/12/08/take-the-cuss-out-of-customer-service/</link>
		<comments>http://leslent.com/2010/12/08/take-the-cuss-out-of-customer-service/#comments</comments>
		<pubDate>Wed, 08 Dec 2010 21:13:56 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
				<category><![CDATA[customer servicve]]></category>

		<guid isPermaLink="false">http://leslent.com/?p=269</guid>
		<description><![CDATA[I&#8217;ve been thinking about customer service a lot lately. Mostly because I don&#8217;t seem to be getting much. Not from my bank. Not from the my utility companies, cell phone provider, the list goes on and on. I did get &#8230; <a href="http://leslent.com/2010/12/08/take-the-cuss-out-of-customer-service/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=269&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>This Week&#8217;s Recomended Reading</title>
		<link>http://leslent.com/2010/12/03/this-weeks-recomended-reading/</link>
		<comments>http://leslent.com/2010/12/03/this-weeks-recomended-reading/#comments</comments>
		<pubDate>Fri, 03 Dec 2010 20:17:49 +0000</pubDate>
		<dc:creator>Les Lent</dc:creator>
		
		<guid isPermaLink="false">http://leslent.com/?p=257</guid>
		<description><![CDATA[Jeb Blount&#8217;s SalesGravy.com is a &#8220;Must Read&#8221;. Think of it as a social network for sales people. With hundreds of contributors and thousands of members this site is incredibly content rich. Jeb&#8217;s latest book, People Buy You, should be required &#8230; <a href="http://leslent.com/2010/12/03/this-weeks-recomended-reading/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=leslent.com&amp;blog=14487164&amp;post=257&amp;subd=leslent&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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