Comments for Get More...With Les!

Comment on 3 Most Powerful Customer Service Phrases Ever by >3 Most Powerful Customer Service Phrases Ever | Get More…With Les! | dkellysalesblog

Mon, 18 Jul 2011 19:59:19 +0000

[...] 3 Most Powerful Customer Service Phrases Ever | Get More…With Les! I think it imperative that hotels and restaurants (everybody else too) use guest names. How often do you hear someone at the front desk stating some version of “Room 202 requests X”, “Bill this to Room 202″, or some other variation. Restaurants often do the same but use table numbers; “Order ready for table 16″. Is it really that difficult to make use of a guest’s name? When I hear hospitality personnel referring to room numbers or table assignments, I’m left to wonder what they think about the individual. Is this how I’ll be treated? Like a number? That is not very effective customer service. So check out the article from Les and see how you can train your hospitality staff around some of the simplest customer service basics to make a huge difference for your customers. dk [...]

Comment on 3 Reasons Why Thank You Notes Work by Proper Follow Up | dkellysalesblog

Proper Follow Up | dkellysalesblog — Thu, 30 Jun 2011 14:04:52 +0000

[...] the effectiveness of sending hand written notes from SCI Sales Coach and Trainer, Les Lent, at http://leslent.com/2011/04/04/3-reasons-why-thank-you-notes-work/. Both articles are true, and the effectiveness of hand written notes is well documented. Both of [...]

Comment on You Go First by LinkedIn or LeftOut | Get More…With Les!

LinkedIn or LeftOut | Get More…With Les! — Wed, 01 Jun 2011 15:41:31 +0000

[...] LinkedIn gets the law of reciprocity. Want more recommendations? You go first! [...]

Comment on 3 Reasons Why Thank You Notes Work by LinkedIn or LeftOut | Get More…With Les!

LinkedIn or LeftOut | Get More…With Les! — Wed, 01 Jun 2011 15:41:27 +0000

[...] gets the law of reciprocity. Want more recommendations? You go [...]

Comment on So…What Are You Going to DO About It? by Lorne

Lorne — Fri, 21 Jan 2011 07:04:27 +0000

Les,
I really like the 3 things ; great challenge to us all. Thank you for your reference to the Character Triangle. I invite all your readers to visit http://www.lornerubis.com.

Thanks for your coaching insights.

Best,
Lorne

Comment on You Go First by So…What Are You Going to DO About It? | Get More…With Les!

So…What Are You Going to DO About It? | Get More…With Les! — Tue, 18 Jan 2011 19:37:42 +0000

[...] Get More…With Les! Articles, insights and elaborations on sales, sales leadership and customer service. Skip to content HomeAboutContact LesFollow LesUpcoming Events ← You Go First [...]

Comment on 3 Things Effect Your Growth by So…What Are You Going to DO About It? | Get More…With Les!

So…What Are You Going to DO About It? | Get More…With Les! — Tue, 18 Jan 2011 19:37:38 +0000

[...] A few weeks ago I wrote a very short post entitled “3 Things Effect Your Growth”. [...]

Comment on Take the “Cuss” out of Customer Service by Jerry Nihen

Jerry Nihen — Sat, 18 Dec 2010 18:20:28 +0000

Yes customer service, especially over the phone can be a nightmare! Some companies have implemented online measures, but a lot of companies are still slow to implement these procedures. Good linked article too!

Comment on 5 Reasons They Won’t Call You Back by You Sell Like a Second Grader

You Sell Like a Second Grader — Wed, 10 Nov 2010 16:24:35 +0000

Great tips, looks like people should prepare for Voicemail and if they get a real live person, its a bonus.

Comment on What’s the Purpose of THIS Call? by 5 Reasons They Won’t Call You Back | Get More…With Les!

5 Reasons They Won’t Call You Back | Get More…With Les! — Fri, 22 Oct 2010 17:40:02 +0000

[...] to get a call back! Start with the end in mind. Just like an actual sales call you need to have a clear purpose to your call. Most sales professionals plan for the actual conversation but fail to plan the voice mail message. [...]