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Les’ Tweets
- Great article on where today's sales professionals can go to work! fb.me/1UTKM1fox 1 week ago
- Rode 36.2 miles in 2 hours and 31 mins and felt good. bit.ly/Jw7VPR 1 week ago
- Rode 39.2 miles in 2 hours and 23 mins and felt good. bit.ly/Jw7K71 1 week ago
- Rode 21.3 miles in 1 hour and 19 mins and felt good. bit.ly/J9GSFZ 1 week ago
- What Placer County teens need from parents to resist alcohol network pressure shar.es/q1EhC via @sharethis 1 week ago
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Author Archives: Les Lent
You Go First
Want more referrals from your clients? You go first. Think of your clients, customers and contacts. Can you refer someone in your data base to another someone in your data base? Looking for more recommendations of your work on the … Continue reading
Take the “Cuss” out of Customer Service
I’ve been thinking about customer service a lot lately. Mostly because I don’t seem to be getting much. Not from my bank. Not from the my utility companies, cell phone provider, the list goes on and on. I did get … Continue reading
Posted in customer servicve
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This Week’s Recomended Reading
Jeb Blount’s SalesGravy.com is a “Must Read”. Think of it as a social network for sales people. With hundreds of contributors and thousands of members this site is incredibly content rich. Jeb’s latest book, People Buy You, should be required … Continue reading
Why Nobody Wants to Go to Your Sales Meetings
Most sales meetings are just awful. At least for the sellers. Weekly, monthly, quarterly—it doesn’t matter. Most of the attendees would rather be doing something, anything, else. The reason? There are lots of them, but mostly it’s about value, or … Continue reading
3 Most Powerful Customer Service Phrases Ever
I’m working on a Customer Service program for a new client. The goal of the training presentation is making their clients feel like they are being treated with consideration, dignity and respect. Not an outrageous expectation to be sure, but … Continue reading
Posted in customer servicve, leadership, Sales, Sales Management
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Recommended Reading
I recently found this blog and I like the premise. Chad Rose’s blog “You Sell Like A Second Grader” is straight forward, useful, and a little bit “In your face”. I suspect that’s why I like it. I’m looking forward … Continue reading
Worst “Closing” Question of All Time
Anytime I’m doing sales training, whether it’s a large open seat workshop or a custom session for a client, the topic of “Closing” comes up. The very word, in the context of sales training, usually makes people immediately think of … Continue reading
Posted in Sales, Sales Management
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Recommended Reading
I had the good fortune of meeting Lorne Rubis a couple of weeks ago while doing some work for a client. Lorne is the CEO of a very success telecommunications company, and he has an awesome blog! The subtitle of … Continue reading
It’s the LEAST You Can Do…
It’s the LEAST you can do… They agreed to meet with you… Sending a “Follow up” email is the LEAST you can do. They met with you and listened to your “Pitch”. Sending a “Thank you” email is the LEAST … Continue reading
Posted in Goal Setting, leadership, Sales, Sales Management
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